Results-driven, Managed IT
support with a difference

Are you tired of dealing with inefficient, and unreliable IT support services.

IT Support

Our fully tailored, results-driven support and strategic IT services can help organisations and internal IT teams improve security, boost productivity and efficiency. Schedule a call with an advisor to learn more about how we can help.

Common signs that you have outgrown your current IT provider or your IT strategy needs reviewing.

Support waiting times are increasing

Your issues are taking longer to remedy, and the lack of responsiveness is impacting productivity and contributing to a poor end-user experience.

There always seems to be a problem

There are recurring issues which never seem to get fixed, your provider or IT team are struggling to keep up. There is no proactive approach to managing and maintaining systems.

Lack of Strategic Foresight

Without a sound technology roadmap aligned to your business needs and growth strategy, your business can suffer and lag behind the competition with inefficiencies.

Increasing complaints from Employees

A lack of cohesive strategy and non-engagement from your current provider can leave employees frustrated and unproductive.

Limited or no Cyber Security Strategy

There’s often a lack of forward planning and cyber risk management which leaves the door open for hackers with potentially disastrous consequences if not addressed.

Don’t settle for mediocre service, schedule a call with one of our advisors to see how we can transform your IT.

Schedule
a call Today

Don’t settle for mediocre service, schedule a call with one of our advisors to see how we can transform your IT

Call us on: 01425 205200

Support for In-house IT Teams

We work in partnership with your in-house IT capability to provide the additional resource and expertise when you need it at a fraction of the cost of sourcing, training and retaining additional staff.

Fully tailored packages

We recognise that there is no one-size fits all Managed IT Services plan and that the needs of every business can be different from the next. We offer a fully tailored service solution to businesses of all shapes and sizes.

We take the time to understand your needs, deep dive into the day to day challenges that you face and work as an extension of your business to deliver an IT strategy that is aligned with your business objectives.

Some of the benefits that our Managed IT Support Services can provide

Expert IT Support via our UK-based service desk
Tailored Support plans to suit your specific needs
Guaranteed Response times for critical issues
Strategic IT planning aligned to your business goals
Complement in-house IT teams with additional resources allowing them to focus on core projects and business objectives
Tailored, best-in-class security solutions to defend your business 24/7/365
Dedicated account manager

Our Approach

We recognise that choosing an IT partner is not a task taken lightly and also not often.

We often encounter concerns around the existing provider’s inside knowledge and controls and that they have leveraged their position to be indispensable.

Our proven, process-driven and thorough approach allows you to rest assured that no stone is left unturned, and we are able to fully catalogue and capture all can sometimes be a cause for concern. We’ve carried out a number of larger client moves and have adopted a standard process which ensures we are able to transition quickly and efficiently.

Assess

We begin with an initial discovery call to understand your objectives and requirements and discuss any issues that are impacting your current operations.

We then conduct a review of your IT environment and carry out a cyber-security assessment.

Review and Plan

We then meet with you to discuss the report and agree the actionable items / risk mitigation activities. Any actions identified are fed into our tailored proposal and support plan.

Onboard

Once we’ve agreed the proposal, we then work to prepare an onboarding plan.

The onboarding process is critical to ensuring that we can provide top-tier support to staff from day one. Prior to an agreed go-live date, we assign a project engineer to ensure that our best-in-class management tools are implemented, we’ve documented all necessary processes, staff are trained how to use the dedicated support portal, and our service desk team are fully geared up and ready to help.

We’ll also schedule in a regular technology and business review meeting.

Launch

On the day of go-live, you are fully supported by our Service Delivery team and your Dedicated Account Manager.

Support, Maintain and Improve

The Helpdesk team are fully geared up to provide help when needed, monitoring the IT infrastructure and carrying out updates, patches as needed to keep things running smoothly.

We oversee the security protocols and ensure the operation of layers of security measures. Our industry-leading monitoring toolset also keeps an eye open for signs of impending problems.

Why Objective

We understand that every business is unique, and that there is no one-size fits all approach to providing outsourced IT. We’ve been helping businesses since 2008 with a range of tailored solutions and are the trusted strategic partner to Small and Mid-sized businesses across the UK.

Our Clients

are the most important part of our business and our main focus is to deliver exceptional service.

Our Team

is our most valuable asset and we work together in an atmosphere of fun and respect. We support each other to deliver outstanding customer care and achieve our personal goals.

Our Business

provides a one-stop capability for the delivery of business solutions to SME’s. Our business is built on our core values and our shared vision to be the best in our profession both in terms of service and results.